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| - One star out of five is way too high for this company. UNBELIEVABLE what just happened here!!!! Especially in the dead of summer. So much for customer service. Mike, who identified himself as the owner of this company could NOT have been more rude if he tried. We have ONLY used this company at our business for years and when we had an issue, because the cooler went out (that was replaced last summer)... With the type of industry we work in, it's IMPOSSIBLE to run the business. We would have to shut down for the week which is not even an option.
In a nutshell, the technician came out, said we needed a new motor and it would take a few days too order. Really? He said we needed to talk to Mike about this. We did so and he was very blunt, rude, arrogant and said he needs his tech out on other calls and cant help us today. I was pretty shocked. We even asked if WE went up the street to buy the motor could the tech put it in? Once again NO... I think the thing that disgusts me the most right now is just how he spoke to our owner. We MUST have air today. NOT NEXT WEEK or later in the week, but TODAY...and this was very possible, because we were even willing to do half of their work by going to a place and buying one.
END RESULT: My guys went and bought a motor, stopped production on our business and installed it themselves. We are up and running cool air now, however my company, the entire industrial complex I work in and anyone we know, I will absolutely NOT recommend this place.
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