We've been 2x one was at prime time lunch every table was full & they had been open a couple of weeks. My sandwich was made correctly & the wait was short. So 2 thumbs up for first visit. If this were based on that first trip I would have given 4 stars for sure.
We went again today after lunch (1:50 p.m.) to make the table issue a non issue & there were maybe 7 people already seated so plenty of seating available YAY! I placed my order with Angie & she was helpful, quick & got the order correct. I'd like to say that my sandwich was correct but it wasn't. I ordered 1/2 Hook no mayo, no cheese, add peppers & pickles. It arrived with pickles along with mayo & cheese but no peppers. We waited 12-15 minutes for both sandwiches to arrive. So I didn't want to wait again so I just sucked it up buttercup as it wasn't an allergy just a preference. I saw a teen that ordered behind us return his sandwich & he had to get it to go because it took so long & his buddies were done already. Such a bummer when an establishment can't get some sammies done correctly or in a decent time frame when not busy.
I really do like the staff friendliness & willingness to help you maneuver through the giant menu. My hubs really enjoyed his Sicilian so I'm sure there will be a 3rd try against my better thoughts. So wish me luck. I'll update appropriately after. I just hope it's another happy trip because the sammies are yummy & the staff friendly goes a long way.