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  • If I could rate Arrowhead Health Centers with no stars I would. This office has no respect for their patients at all. I gave the benefit of the doubt and decided to ignore their poor reviews - big mistake. If you are considering making an appointment, I highly do not suggest it. I originally went in for my severe back pain and I was sent to SimonMed to get an X-ray. As I was about to get my X-ray, the technician informed me that she would be taking an X-ray of my neck. I was very confused by this because the pain was in my back, not my neck. She informed me that I would need to contact my doctor and that she would need to explain to me why she wanted an X-ray of my neck. When I tried to contact my doctor I was told that she was out of the office and would hear back from her when she returned. Obviously I didn't receive a call back and decided to contact her again. This time when I called, I was informed that she was out of town and would be out for the following week. The receptionist explained that I would need to come back in for a reevaluation. I questioned if I would need to pay the copay again and she said yes. I asked for her manager and she placed me on hold for 10 minutes to only come back to tell me that their manager was busy and that I had to leave a voicemail. One week passes and I have still yet to hear back from this "manager". I decided to call again. Once again their manager is not available but this time the receptionist explained that she would pass along my number and make sure that I got a call back. Unfortunately, once again no call back. I decided to give it one last try. This time the receptionist tried to get me in contact with their district manager. However, he wasn't available of course. I was told that he is very good about returning phone calls and to just leave him a voicemail. I never got the call back from the manager nor district manager. Let's not forget, that after 2 weeks I still never received a phone call from my doctor like I was promised. Also, I am still experiencing chronic back pain and never received any help. I do not recommend this place to anyone and I will most definitely be filing a complaint with my insurance company.
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