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  • DO NOT GO TO ZEN DOG. Had the worst experience today with my little guy. Dropped him off and initially was told they're not busy it shouldn't take long. After 4 hours I decided to call and was told he would be ready in about 30 mins, but they'll also call me as soon as he's done. About hour later still no phone call so I reach back and they say he's been ready. They said they told me 30 mins he would be ready. However they did not call me like they stated. Now for the huge problem. Once I pick up my dog I set him in my car and notice blood all over the place. Not just a little blood. He was bleeding so bad all over my car seat. I picked him up and ran back into Zen Dog and asked what did you do to my dog? The groomer then states "Oh no I thought the bleeding stopped." I say what do you mean you thought the bleeding stopped? Why didn't you tell me you cut my dog? She then proceeded to tell me it's normal when you cut the nails sometimes you hit a vein. I've been taking my dog to the groomers for 8 years and not once has my dog ever bleed. In any case I proceed to ask her why you didn't tell me you cut my dog before I left? She was trying to cover it up by keeping my little guy longer till the bleeding stopped so I wouldn't notice she hurt him. When I called her out she then told me she had no clue it was bleeding. Just a few mins ago when I walked in she made the comment, " I thought the bleeding stopped." Obviously she was lying to me she knew all along. I know accidents happen and I would've accepted that, but the fact that this so called groomer did not tell me when I picked him up that she made an accident and cut his nails to short which made him bleed is unforgivable. I can't tell you how much blood I had all over my car and my clothes. Not to mention my poor little guy suffering. I had to end up taking him to the vet afterwards to get his paw bandaged up. Please do not take your dog to Zen Dog. I will certainly be reaching out to the owner on Monday. Like I said accidents happen, I get that, but she tried to hide it and did not have the courtesy to tell me she made a mistake. No, she let me put my dog in my car to get blood all over the place. And didn't even bother to bandage my little man up. Poor little guy must have been in pain. Do not visit Zen Dog....
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