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  • I went to Justice today and the blonde manager on duty was extremely rude and unhelpful. We had bought some clothes for my step-daughter in September but found out on a later visit that their return policy is only 90 days. Since she was not going to be here for over 90 days I went in to return the items and just get store credit so I could go back and get her new stuff within the 90 days. I had returned a pair of pants last weekend and they looked up my receipt by my phone number. First the manager said she couldn't look it up by my phone number to which I responded that that was odd since I had done it the weekend before. So finally she looked it up and started to do the return. Then she stated that this was going to be the only time she did this for us because it is against store policy. So, their store policy is not to allow any returns. She was very short and made sure we knew that she was never going to allow us to return anything again. I felt it was customer service at their worst. I have spent over a $1000 at Justice in the last 2 years for my daughter and now I am going to question wether I ever shop their again.
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