They cut my feet twice (and made me bleed) in one pedicure. After the lady cut me with the callus scraper she took it to the sink and washed if off.. then put it back on her tray to use over and over. She didn't say sorry for cutting me (the first or second time) and I was still charged full price. I even still left a tip and she didn't say thank you for the tip. Very rude faces. I am very nervous about my cut, the lady touched the tip of the medicine (little blue bottle) to my blood like I'm sure she does everyone and it's very unsanitary. I didn't notice anyone soaking their tools in sanitizing liquid. I did watch two ladies go and rinse (rinse only) their tools and put them back into the "sanitized" bags that they open in front you to make you feel better. I have pictures of everything and I'm scheduling an appointment to my doctor for blood work and we'll see what I do next based off of that.... great pedicure...