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| - During planning our out of town wedding I researched various caters in the Charlotte area. I first contacted TSG in early 2013 for my October wedding, and spoke with one of the owners Crystal. She was friendly and to the point, and I decided to book with their catering business due to the great reviews and availability. Our meeting and tasting went well, and over the months they were relatively responsive to my requests. However, it seemed like after time, the responses were shorter and less thorough, to the point where sometimes I wouldn't get a response. I am very detail orientated and probably over-emailed on some subjects, but when you are planning your own wedding that does tend to happen...
The day of the wedding I was mostly busy getting ready, but as soon as the caters arrived I started receiving complains from my guests and wedding party about the attitude the caterers exhibited. I am not really sure where this is coming from, when they arrived there was even less work for them to do because I went ahead and had us set up all of the table arrangements... apparently there was a discrepancy about the placement of a table, where the coffee cups were, about a pregnant woman having some Hors d'Oeuvres before they were passed, about the home owner of the venue (my uncle) requesting a bottle of champagne for their table but being denied by the bartenders..... ah, on and on and on. Cleanup was a huge rush, almost like they were rushing the guests to eat.
My biggest irritation was when I spoke with the rental company I used a few weeks after the wedding. There was 14 missing napkins and a ton of missing silverware, all of which I have to pay for. It's not so much the cost of it, while the caterers were responsible for the cleanup I realize some of the guests may have "thrown" their silverware in the trash on accident.... but without any information from me or my guests, the owner of the company asked who I had the wedding catered by, because he could tell that "whoever it was, did not take care of my items". He was referring to the dishes, the glasses, the silverware, etc. Hearing that from someone in the business, without any prompts from outside sources, was extremely discouraging.
On a positive note - the food was excellent. Perhaps if they just remind themselves why they are there at the event in the first place, that it's not just a chore or a J-O-B but an extremely essential part of a landmark for a couple, they can align their attitude with the quality of their food. If that were to happen, they would definitely deserve 5 stars.
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