I love this place! I can't say enough good things about it.
I see Tessa and she does an amazing job. I always get compliments on my lashes and have probably told a dozen people so far where to go and who to see.
The outside lounge is very comfortable, although I haven't had to wait in it for very long ever. The front desk staff is very polite and the check-in and appointment-making process is very streamlined. You can keep a card on file to make it even easier to book appointments and pay for services.
The place gets a little cold so they provide a blanket for you to use while getting your services. The chairs are comfortable and the place is extremely clean.
They also sell sealants, both water- and gel-based to use on your lashes, so everything you need is right there.
Lastly, they have complimentary bottled water and mints for customers.
The cost is really reasonable for this type of service. I came from LA and paid much more for this level of service.