| rev:text
| - I have been to this restaurant twice and have been disappointed both times.
First encounter:
My husband and I planned a dinner out with another couple and their children, selecting this place because NOLA is sentimental to all of us. Understanding that a table for 6 in Tremont can be difficult to wrangle, we called at 2:00 pm the same day to secure a reservation. We were told that a 6:30 reservation time wouldn't be needed because that time is well before the restaurant ever gets busy.
When we showed up at 6:15, the restaurant was packed. Two of us had arrived, so we tried to put ourselves on the list to be seated. The gentleman at the hostess stand told us we had to wait because he "had something else to do" and someone would be with us soon. Ummmmm, OK.
The lady who came over a few minutes later told us we couldn't request a table until 75% of the party is present. We asked how long he expected wait would be once our party arrived, and the estimate was 20 minutes . That would have been fine if we had not been told earlier in the day that we wouldn't need a reservation. We explained our earlier interaction to the hostess, and were told that the restaurant doesn't even accept reservations. Wait, what??
Once our party arrived at 6:30, we were told 30 minutes. We went two rounds, trying to explain why we were upset. The hostess didn't try to make the situation right or even offer an apology for the confusion. We walked outside to discuss other restaurant options in the area, and ultimately decided not to stay. Upon walking into the hostess area to remove ourselves from the list, the hostess told us that a table just came available. Sadly, the 75% of our party was already in the car and on their way to the next spot. No effort was made to walk the 6' outside, where they could obviously see us standing, to tell us we would be seated
I understand that policy is policy, but the ENTIRE staff needs to understand the rules if they're going to be enforced.
Second encounter:
I got talked into trying again because my husband dying eat here. The staff was much better this time around. The food is not good. I had a $17-ish plate of shrimp and grits and guess what...? This place doesn't know how to make grits, not even expensive ones. There was very little flavor and the texture was like mashed potatoes. I realize that I live above the Mason Dixon line, but this isn't a difficult dish to make. The hush puppies were mediocre and far too small to be authentic. I really wanted to try the bread pudding, but I was afraid of being disappointed again.
(insert sad trombone here)
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