This was the worst restaurant experience of my life and from what happened it seems that the staff and management have endemic problems and this was not a one-off experience.
There were 3 of us. The drink order was taken 10 minutes after we were seated (we had to wait 15 minutes inspite of having a reservation). The food order was taken 15 minutes after that. One of the food items came 15 minutes later. They forgot to give bread and we had to ask 20 minutes into the meal. We ordered mussels midway into our meal, which came 45 minutes later!
The waiter while cleaning the dishes dropped a spoon and garlic sauce onto my friend's coat. Did not ever apologize and said that they will clean it but that never happened. The manager came over with a 20 dollar bill and said that she did not know what dry cleaning cost in the city so if it cost more to come back with the receipt! She never said sorry either. They offered no discount on the bill and treated us as if they were doing us a favor!
The general atmosphere here is very unwelcome and seems to be filled with snobby old people who look at you with disdain when you walk in.