I am really disappointed with Communauto. The business concept is such a good idea in theory but the billing system is just cruel.
This month I was charged an additional $158 plus tax for a car I never used. On the bill it even says 0 KM so they know I didn't use it. The supervisor I spoke to told me I booked it without cancelling... but I have no recollection of doing this. I am a pretty organized person so I am almost certain I would have cancelled it if I had indeed made the reservation. I feel so frustrated that a company would take advantage of their clients this way.
Let's say for argument sake, I forgot to cancel my reservation. Shouldn't the company send a text or something to notify me that a car I reserved has not been picked up? That way the client could cancel on their phone, which would release the car so someone else could reserve it. It seems like the decent thing to do. There seems to be no limit on how much they are willing to charge for a service you haven't used.
Unfortunately, I will have to go back to renting cars from Discount. Communauto rates are not very competitive plus the cars are not well maintained anyways.