I bought a 2013 Ford Fiesta from this dealership one week ago. The process for buying the car was excellent. The no-haggle pricing and efficiency of Scott, the salesman was refreshing. However, today, the engine failed and needs to be replaced. I spoke to the supervisor, Rick, who was not apologetic or willing to help me with a rental car, despite the promise they make when you buy a hertz "certified" vehicle. He told me to read my paperwork and I will see they aren't obligated to help me with a rental (not true- page 8 of certified information booklet states otherwise). Fortunately, after writing these reviews and contacting corporate offices, Dale, the GM was able to help me. He filed the claim for my rental reimbursement.
Although the buying experience was good, their response to this issue is extremely poor.