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| - I'm going to have to agree with Molly T. I wish I had read this review before I went the other day, because the exact same thing happened to me. I arrived at Valley Spine more than 5 minutes before my appointment, even though I specifically asked the person on the phone if I needed to come early to fill out paperwork because I had never been there before. She said that it didn't really matter. Even so, I still arrived in plenty of time to fill out the 1 page paper they required. None the less, even though I was early, the massage didn't begin until 1:12 and ended at 2:25. I went to get a 90 minute massage, which is 80 minutes in actuality, but in Valley Spine's world, turned out to be 73. I always look at the start and finish times of my massages, because a lot of massage therapists will try to cheat you out of some time if they don't know you.
I listed on my paperwork that I was there for a knot in my neck. I told the massage therapist (Caesar) when he asked what I wanted to work on that I had a knot in my neck that had been there for about two weeks (and I also showed him where on my neck), and I wanted about 30 minutes on my neck and shoulders and the rest of the time as a full body massage. Even though during this conversation he indicated that he understood, during the actual massage, he promptly ignored me. He proceeded to give me a regular 73 minute full body massage. Halfway through when I flipped over onto my front, I reminded him a second time verbally (a third if you count the paperwork) that I wanted to work on the knot in my neck. He said he would, and that he always does the neck last. So when he finally got to my neck, I was expecting him to work on the knot since I had already showed him where it was. Well, he massaged my neck, but managed to skip the knot that was causing the reason for my visit, similar to what Molly had indicated in her review. I don't know how you can massage someone's neck, which isn't a large body part, and yet still manage to miss a knot that big, especially since you have both written and verbal instructions that it requires attention. After skipping the knot and completing his "thorough" massage of my neck, he went to start on my feet, so I asked him if we were getting close to the end of the massage if he could work on the knot in my neck, since this was the reason I came in. So he went back to my neck and worked on the knot for a few minutes, and because that was the end of my time, minus the 7 minutes he subtracted, he skipped my feet entirely.
Needless to say, because he didn't work on my neck and shoulders for the 30 minutes like I asked, I left with the knot still in my neck. Ironic, because again, it was the ENTIRE reason I went to get the massage. Additionally, he never once asked me about pressure or anything like that. After about 15-20 minutes into the massage, I told him he could go deeper and use more pressure, but he didn't. He's not big on giving you the massage you want, no matter how much you try to direct him. If I were you, I'd go somewhere else.
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