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  • I really wanted to like the Grand Concourse - so I made a reservation to take my wife there for our wedding anniversary. This was our first time here. I've seen the pictures and was looking forward to seeing the opulent dining area. Our visit, however, didn't meet our expectations. Service: - The guys who walked in behind us were greeted before us, despite us standing right next to the front desk. - Our server mixed up our drinks and our meals between the two of us. There was also no attempt to make our visit feel special aside from a pre-printed menu that said "happy anniversary." Reading other reviews, I'm sad that we didn't get the same attention and service that others here have. Atmosphere: - I'm sure the place is lovely inside, but we never got to see it. The entire concourse was closed off for a wedding reception. This is great for the wedding party, but it would have been nice to have been informed of this before we walked in the door for our reservation. - It was very loud and difficult to hold a conversation, not lending itself to a romantic night out. + The back room has a nice view of the city and we were able to sit near the windows. Food: + The rolls were excellent and were served with butter and salmon pate. - Bruschetta Montrachet: Good flavors but unfortunately the "crisp flatbread" was soggy by the time it made it to our table. + Caribbean Combo: Crabcake and potatoes were both good. The coconut shrimp with mango salsa were excellent. + Filet Mignon: A decent cut of steak, but not as good as others we've had. Only 2 pieces of asparagus were on the plate. You'd think $27 would buy a few more pieces. - Drinks: Overpriced and underwhelming at $9 a piece. For what ended up as $50+ per person, I would have liked this to be a much better experience than it was. I'm happy to pay that much for a meal if the service is up to par, but it was not. As my wife and I were describing the service experience on the way home we simultaneously said, "Applebees" - certainly not "Grand." In the end, it doesn't look like we will be back. We have been to plenty of other restaurant options with solid service and excellent food for less.
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