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  • I've been coming to this location for years. In the beginning, their staff had hardly any turnover so it felt like a mom-and-pop type of service. It was great! Nowadays, the technical service is fine but the customer service is not as great. Every time I come in the staff has turned over. This is a bit concerning because they don't know the history of my computer problems like the same tech would. The people are nice enough but it definitely feels more corporate. It has lost it's personal-feel. I have been a part of their Quality Care program which was beneficial when I owned my own business and had multiple computers with multiple users. Today, I don't need the Quality Care, though they don't let you cancel it without a long sales pitch to keep it. The cost of repair can add up so it would benefit you to check for online solutions before coming in, especially for software problems. I've never come in for a software problem. Use the numerous online tech support for that. It's free. But for hardware issues, Data Doctors is a trusted source. Be patient. You won't get your computer back for several days at times. And before that, you may not know what the problem even is for 24 hours. Bottom line: getting my hardware issues resolved by Data Doctors has saved me time and money because it extended the life of my computer, parts were cheaper than a new computer (this is not always the case), and they can transfer data between hard drives.
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