I've only ever been through the drive through, so as for service, I can't really say. As for the food, everything is at best, mediocre. The butterburgers are pretty awful in my opinion. They are extremely greasy, thin, overcooked, and have NO flavor at all. Even the toppings (Mushrooms etc) had no flavor. A little salt can go a long way! The mashed potatoes tasted like bad cardboard, and some of the other sides were pretty sad. The only good part of their food is the custard which is pretty good, as well as their shakes.