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  • Normally I would give them a 3 star rating which isn't great, but it's supposed to be a quick sandwich delivery place so you can't really expect too much. Today they weren't so quick. I placed my order at 4:27, and usually my sandwich would be at my door 15-20 minutes from the time I place the order at the most. When my sandwich hadn't arrived by 5:02, I figured I'd call and see if there was some sort of issue. The guy I spoke with(possibly the manager) said he only had one driver, but that it was weird that my order hadn't made it yet. I explained to him that if it was going to be much longer, he could go ahead and cancel the order. Once I told him that he said "You're order is on the way out the door right now and you should have it in a few minutes", which is weird since he just told me it should've already been delivered. Funny how that works. I figured ok, they're only 5 minutes from my house so at least it would be here soon. Once it had been an hour from when I originally placed my order, I decided that I had waited long enough and I was going to cancel the order. When I called back, I spoke to the same guy and told him that I had never had this issue with them before and that I would like to cancel my order. He said that was fine and to send the driver back with my order when he arrives. As he said that the driver knocked on my door and I told him that he had just got here. He told me to go ahead and send him back and if I paid with a credit card he would go ahead and cancel the charge. I told him it was going to be cash, but ok I'll send him back. Why wouldn't you just offer to not charge me and give it to me for free since he was here and I had been waiting for an hour since my original order. I would've given the driver whatever my charge would've been as a tip and you would've made both of us happy. Instead you'd rather waste the sandwich and leave the customer unhappy with the service you're supposed to be providing. I also found out from the driver that he was told to make another stop before coming to me, the customer who had been waiting for far too long. Like I said before, it's supposed to be a quick sandwich, so that's kind of what I expect. Instead I got some horrible customer service with no apologies and no attempt to make the situation right.
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