I've been here many times and had great service. However recently on two separate occasions I had an appointment, and when I arrived, another technician other than the person I originally booked with did my nails. Not all technicians do the same quality work therefore it seemed like they were trying to keep the new girls busy! That's a poor way to run a business. I would suggest giving your business to other nearby salons if you want the respect you deserve as a client.