I hate to nag about services on Yelp. But I feel the need to do this, for I don't want to keep the grudge to myself. The food is still good here. Yet service really went downhill.
First, the owner is friendly but other staff members are not. Also as the line during lunchtime was usually quite long, they made mistakes on what dishes each customer wanted and gave me the wrong order. I just took it as it was since I still liked their food and I did not want to make a big fuss of it.
Things were alright until last time I was there. The girl at the cash register kept flirting with the guy in front of me. However when it was my turn to pay, she immediately switched to a cold face. She looked at me blankly, as if she wanted me gone asap. It seemed that she tried to limit her verbal communication with me as well, no "hello", no "thank you". Nothing. I had to ask for a bag too. If she had treated the guy before me the same, I would not be too upset - as I would just assume she was only not very happy with her job, or she was having a bad day right?.. Unfortunately it was not the case. I guess it is my fault for her that I don't have a "better looking face" but treat all your customers with basic respect please!
I will go to A&W across the street from now on. At least I can get proper treatment, and friendly smiles most times in addition to good food there.