This place is supposed to be comparable to Costa Vida, but it sucks. The service we received was awful. They neglected to include sweet pork in our nachos ordered to-go. So we drove all the way back to get a fresh new order. What did they give us?? JUST THE SWEET PORK! And the portion was so meager. So now, an hour and a half after making our order, we are sitting down to eat a small scoop of sweet pork with rubbery, cold cheese and cold beans served over cold chips. When my wife mentioned the problem to the cashier, the catty girl at the register offered her extra chips and salsa (Which we don't want) and said, "I'm sorry but that's all we can do." It's one thing to screw up an order, but it's another thing to charge full price for it and refuse to rectify the situation.
I called back and asked to talk to a manager. The manager was very apologetic and said I could come in another time for a free meal. I'm still not sure if I'm even interested in free food there. The food was subpar, even if it was fresh. Smh.