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  • While on vacation in Las Vegas my sister and I decided that a nice blow dry would be the cherry on top of an awesome spring break. I have been to the DryBar location in Pasadena,CA multiple times and always have had positive experiences so I felt no apprehension while making this appointment for the two of us....I could not have been more wrong. From the beginning at the bowl it was rough and rushed with the lady doing my shampoo and conditioner using her nails to physically scrape the product into my skull rather than lather it into my hair. I was then ushered back to my chair to wait while the lady performed a mudslide on another client. I waited a few minutes and then the women came back. This is when the real torture began. I have never in my life had someone rip through my hair with a brush the way she did. I have processed hair. It's blonde and has a tendency to get tangled easily but with a little bit of time and patience I can get it detangled no problem. She did not want to take that time and raked through my hair with the brush as fast as possible going from the top of my head and ripping down, then getting visibly upset that I had tangles. When she would part my hair to detangle another section and encounter a tangle she would use both hands to physically rip it apart, breaking off my hair in the process. Once she finished "brushing" my hair she moved onto the equally as torturous blow dry using the round brush to beat the hair into submission and again when she would encounter a tangle she would just rip through it with the round brush trying to finish as fast as possible. I understand my appointment was at the end of the day (9pm) but if your salon makes appointments for that time then I expect to have a normal experience not a rushed one. I started probably 15 or so minutes later than my sister and was finished way before her, my stylist was going that fast. If she didn't want to do my hair she could have just said so instead of rushing as fast as possible damaging my hair in the process. After she finished drying she stopped to tell me that my hair was extremely fragile and ask me what products I was using. I told her and she essentially told me that my products were not good and the damage done to my hair was my fault. Also that my swimming was drying out my hair (I cannot tell you the last time I went swimming it has been that long so I don't understand where she got the impression that I swim...). After my lecture she quickly curled my hair and proceeded to take a huge dollop of oil and rub it directly onto my scalp. That was when I realized, to my horror, that she was trying to use the oil to hide all the breakage on the top of my head, breakage I did not come in with, the breakage that she created with her horrific hair raking. The top of my head was so soaked in oil it looked wet which I know is not a normal thing for the DryBar to do. Their Happy Hour blow out shampoo and conditioner says directly on the website that a great blowout begins with super clean hair free from product build-up and oil. I did not know what to say I was so shocked. I left the salon in tears, sobbing from the Planet Hollywood all the way back to my hotel room at the New York, New York. Once I got back to the hotel room and took a better look at the damage it only got worse. I am heart broken. My hair is completely broken of on the top. My hair is down to my waist and the broken off pieces at the top measure in some spots at 2 inches. It looks like a ton of little antennas on the top of my head from all the broken off pieces that stick straight up. My scalp is so sore. My hair is ruined. All from a blow dry.
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