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| - Let's start by pointing out a few obvious things here.... because I hate when people write reviews and get mad about things that exist no matter where they are.
1 - Buying a car sucks, period. It's always a depreciating investment, and usually a pain in the behind.
2 - Car dealerships and sales people are THERE TO MAKE MONEY. The odds of finding somebody that is willing to eliminate their bottom line to help you are slim.
With that being said, I was in the market for a car... knew exactly what it was that I wanted, had money for the down payment and a trade in, and was just looking for the right deal. I had been to a few different dealerships, talked to a few sales reps - and in the end, I ended up purchasing my 2011 Sonata Limited from Coulter Cadillac.
While I was test driving the car, I did notice that it pulled a tad bit... which ended up being a bigger problem for me than I had anticipated. Because of traffic, I was not able to take it on the highway. Once I finally did, which was the next day - I noticed that the car was shaking, bad. Luckily I know enough about cars to know it was related to the tires, rims, or some sort of an alignment issue.
I can't lie.... the next week or so for me was a real headache. I was upset that I had bought a shaky car, and really just wanted it fixed. I had spent the next week driving up to Phoenix to get my car looked at. I was even given a loaner at one point in time. Every time my car was given back to me, I was told that it was fixed, and it was not. The last time was the charm, my car was picked up, and it is now back in my possession and working properly.
Something else that kind of irked me during this experience was the issues with my interlock device. Yes... I have one in my car (thankfully it comes off in July). While my car was being serviced, I had NUMEROUS violations because of missed retests. Luckily, I have a good relationship with the guys that service the device on my car.... otherwise, I'd probably have to pay a $50 reset fine, and have the device on my car for somebody else's screw up.
NOW... that I've done my "complaining" which was merely telling you the truth - I will say that the staff I was working with were very understanding and made it a point to take care of me, even AFTER my purchase. So yes, the things I had to deal with were a pain - but they could have happened to anybody.... and I could have been ignored and still driving a shaky car. BUT I'M NOT! Which is great... and I LOVE my car!
I recommend going over to Coulter, despite my headaches. They will take care of you.
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