| rev:text
| - After my experiences with this gym, all I have to say is that the team must be very disorganized. Initially, I wanted to get a membership for me and my mom, so I went to the front desk to ask about memberships. Receptionist was not very helpful and wasn't really in the mood to give an overview of what the gym offers, so later we went home and called the gym to ask about a membership. This time, we talked to someone who seemed to be experienced with memberships and she was quite helpful. She introduced us to a few different options, and I told her I would need a little more time to decide what was right for me. We made an appointment for around 7pm that evening, so I could decide what I wanted before coming in to finalize the deal. She asked us for our credit card information to 'make signing up easier when we got there.' However, that was not what happened at all.
Later that evening, around 6 or 7pm, I decided we didn't want to go to this gym after all. Since we hadn't signed anything or even picked a membership option, I simply gave them a phone call to let them know I did not intend to sign up anymore. I spoke with the receptionist, who told me she would tell the person in charge of memberships about my decision. Obviously, I thought the matter was settled.
When I received my credit card statement that month, however, I saw that the company had signed me up for two different memberships (I assume this because of multiple charges with different prices) for both me and my mom, without my knowledge or consent. Apparently, the person in charge of my membership had decided that I was as good as signed up (even though I didn't pick an option yet, or sign any paperwork) and the receptionist didn't tell her about my phone call or something. I called the company and was initially told that cancelling a membership would take additional paperwork which I would have to come in sign, which I refused to do since I never signed up for a membership in the first place. I then talked to the manager, who said she would look into it and give me a call back (which she never did). I never got any more word of this matter until I called them, at which point they told me there was a refund cheque for me sitting in their office. The manager did mention that they only did refunds by cheque, which you could pick up or have mailed to you, but I never got any indication that my cheque was ready and my refund was processed. A bit upsetting, but since I got my refund, I wasn't too upset.
Nonetheless, I got my credit card statement again and realized they were still charging me. I called them again, and spoke to management, who said she would have to confirm my situation with the person in charge of memberships and call me back (which also didn't happen). Apparently, they had only cancelled the membership for me and not my mother, even though we were under one account and I had indicated that we were both signed up against our will. Went to the gym later and picked up the second refund cheque (which we also weren't notified of).
I get my credit card statement this month again, and they're still there. Some kind of 16.45 a month membership that they still didn't refund us for, or discontinue. Called them today but management already went home (which is fair enough, it was 9pm). This whole thing started in November, and still they're charging me for a service I didn't agree to or use. There is no reason they should have started charging me (again, didn't pick an option or sign anything, only indicated interest - why was I even signed up for several memberships??) and there is no reason they should be continuing to charge me. I have talked to them so many times about refunding and discontinuing the memberships, but they fail to respond in an acceptable manner - why don't they cancel everything together, knowing my situation? Why don't they ever indicate to me that my refund is being processed? I know not everyone is around at my whim, but it'd be great if they could tell me what's going on when the manager has spoken with applicable people and checked the files, especially if she indicated to me she would call me back. I'm sure the gym itself is lovely and the people are polite, but there is something wrong with their teamwork and organization.
Edit: I spoke to them just now, for the most part they were polite and helpful but U was told they were 'making an exception' for me since I had 'accidentally signed up.' How did I accidentally sign up?? I only called them to ask about membership plans and I hadn't even told the person on the phone which one was right for me. I gave my credit card information because I was told that it would facilitate the sign up process when I got to the gym to finalize the deal, and I called the same evening to tell them I wasn't interested anymore. Would anyone call that 'accidentally signing up'? Shouldn't a sales rep wait until I pick an option and sign forms to sign me up??
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