Family Music Center saved my sanity today. I dropped my daughters saxophone case and noticed a crack in her case. When I opened it I found loose parts. I called the warranty company and they verified I have a warranty but wasn't sure where I needed to send it. They said I should receive a call in a few days with what to do. Really????! So there I was stuck with what to do. I called Family Music Center and the repair manager told me to bring it down so he can look at it. I was in and out within 20 min and my daughters saxophone was fixed perfect. Under $20 and they were AWESOME. I won't go anywhere else!!! Thank you for the great customer service!!!