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| - Well, this review is a delivery from #WtfExp, a place I use to absolutely love. I use #Grubhub for this one and they deliver no drink and bread and meat only for the sandwiches. This lackluster performance cost me $35.00. Now, when I go to complain that all the veggies have been left off the two main sandwiches and no drink was delivered, we got a drink, finally. (The delivery driver said the restaurant was not busy at the time.) The manager said, sorry no returns or exchanges to correct the order. What appears to have happened is the menu lists the ingredients for the food and offers choices and additions. My add was mustard for the burger and chose pastrami and steak for the sandwich. The order comes with mustard ONLY on the burger to beat it all, and meat and bread for the sandwich. Who eats meat and bread? #Grubhub, to their credit, did give a $15 discount for the inconvenience of not getting what I ordered. This is the second time my order was incorrect from #WtfExp. Same thing happened to a previous order with sandwich (meat and bread only) and I ordered it again and got all the veggies just fine. The folks who work these orders don't understand that items are defined on the menu for the customer and we only get to select the add-ons or choices below the item on the order ticket. Under no circumstance should a customer have to add on all the ingredients they already expect to be there, unless it says "build your own". The incorrect orders caused me some distress with a feeling of hopelessness to solve the problem. The take away from my review is to BEWARE, if you order thru #Grubhub from #WtfExp, the manager thinks you need to add on every ingredient of a menu item or its meat and bread only for you!
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