| rev:text
| - Came here twice with the same group of 5. Both of our experiences at this location were horrible. We should have learned after the first time we came, never to come back here again. After this second visit, we all agreed to go elsewhere since the service was just horrible.
Upon arrival, the owner approached us to sit down at a table that had 4 seats. I said there was 5 of us and he said he'll pull another table and chair for the 5th person. Once the 4 of us sat down, the owner then walked away to serve another table, leaving the 5th member of our group standing awkwardly beside our table. We actually had to grab a chair from an empty table since nobody seemed to help us after our group member stood for minutes waiting. After about 15 minutes of looking at the menu, nobody came to check in with us. 5 minutes later, one of the waitresses came by and said she needed to cash out a few more tables then she will take our orders. Fine. After waiting another 5 minutes, the owner came by again and said "sorry about the wait. The waitress will take your order once she is done cashing out other customers" then proceeded to walk back to the bar and stand around to observe his full restaurant. Great teamwork you are showing, owner! Anyways, after some time, we decided to ask the owner when he passed by our table, if he could bring another table over so that 3 of us wouldn't have to squeeze and share one table. He went ahead and followed the request. After about a total of 20 minutes of waiting, our waitress finally came back and took our order. All of us ordered wings, 2 of us ordered pop to drink (1 pepsi, 1 iced tea) and the other 3 ordered water, and I also ordered a side of gravy. Another 15-20 minutes passed and our drinks finally came, but the waitress came with 2 iced teas instead of 1 iced tea and 1 pepsi (even after confirming twice that it was 1 pepsi and 1 iced tea). She said she would return with the other pepsi. Our food finally came after about 5 minutes receiving our drinks, but still no sign of that pepsi, and my gravy was missing. The owner passed by so we flagged him down to ask about the pepsi and my gravy. He brought the two right away.
The food was mediocre. I wish there was more sauce to my wings since some of them barely had sauce on it. The french fries seemed to be undercooked, and my gravy was cold, which was not appetising whatsoever.
Our waitress came to check on us once, which was fine considering that she seemed to be the only person working hard to keep the restaurant going out of the 3 servers that were there. Unfortunately, when we were ready to pay, there was no one to be found that my boyfriend had to walk up to the cash area and wait until someone helped him.
Lesson learned...we are not coming back here. Even after watching other customers and overhearing their experiences here and how the owner dealt with it (he actually didn't...he spoke to one of his waiter in the kitchen on how to deal with the situation/complaint) was just unacceptable as a business owner.
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