Went back in tonight. Food was kind of meh but the part that annoys me is that we were told "15-20" minutes and it was almost an hour to the minute. While sitting in the place listening, they kept telling people "20 minutes" and not meeting that timeline at all. Also, I prepaid for my food online and the girls working the counter seemed to have no idea how that worked. I had to show them the sheet of paper they set on the counter showing my order and the fact that it was paid.
I'm fine with an hour wait for food on a Friday night, but tell people it's going to be an hour wait. If you're going there on a meal break from work, you generally don't want to spend an hour waiting around their tiny lobby hoping your food is going to come out in time. I doubt I'll bother going back, it's not worth the aggravation and there are other Rosati's that hopefully have their act together.