Ana is a super nice and professional lady. I am in the industry myself and I can't handle going to those super busy walk in type places. I like more personal service. I am very picky about my nails and she did the best shaping I have ever had. Very natural Bio Gels. I usually have to reshape them myself. Not this time! I called on a Wednesday and got in that morning. Alana did my Pedicure and she was amazing! I recommend the hot stones! This place is not for people who want High fashion stuff, crazy colours or things like that. It's more for people who like classic natural looking nails. There are only a few chair so you should book a appointment. If you want a relaxing experience they are fabulous!.