I ordered internet service from them and received 2 confirmations by email of the install time and date. Two hours past that time I got on chat with them, (because apparently they don't like to actually talk to people) and found that no one was coming. I had to call and arrange to have a different vendor install it. There was nothing said about this on either email and no one called to tell me this. How is this company still in business? What a huge waste of time. When I told the guy on chat to just cancel the whole order his response was, "that's not my department, you will have to call another number". Could you be a bigger cliche? What a joke.