Absolutely terrible customer service & was there over 2 hours for lunch on a slow day. My mother & I ordered 2 lobster rolls & were very disappointed! We were celebrating both our birthdays & it was an awful experience. I asked to speak to the General Manager which I was told wasn't there so I called the following. Day and left my information for the general manager to call me because of my experience & never got a call back. I called a 2nd time and the same exact thing, I never received a call back & when they asked me what it was about, I told them. As a Vegas local working on the strip I now make sure to tell everyone about my terrible experience & how disappointed we were on our food. If we aren't going to be treated special on our b-day I'd hate to see how we would be treated any other day. I was so excited to take my mother there for a very special experience & instead she asked me to please never take her there again. I thought we were going to get a 5 Star experience & definitely wasn't even a 1.