| rev:text
| - I really hate to do this, but for the honest review, here it goes.
I actually completely forgot to write a review for this place. Maybe there's a reason for that lol. Our experience was soooooo whatever that I'd rather forget it even happened, but for the sake of management using this as a means to improve their restaurant, I will write about it.
Bad host service, minus ten stars. It was that annoying.
Mediocre food, minus one star.
Unappealing menu, minus one star.
No first aid kit on site which is against the law for businesses, minus another star.
Such a bummer because they actually have a really great location. This place could easily get 4-5 star ratings with a better menu & a more professional staff.
When you sit down & get to check out the menu, it already looks just..... okay. When you receive the food, it is literally.... JUST okay. Nothing noteworthy. Can't really believe we drove out from Avondale to try it out.
Now the service... lol. Our server Jessica was actually really sweet. She was very friendly, welcoming, and took care of us. Not an issue. The host was the issue. I can't stand hosts that don't know how to do their job without offending people. We were a party of 8. Do not squeeze us into a table that would originally fit 6 people when there are 10-person tables that you sat families of 5 and 7 in. There were so many open tables available. And you're gonna sit us, a family of 8, in a 6-person table and throw in two other chairs and think we wouldn't notice when we sit down? There's no elbow room. There's no way our food would be served to us comfortably or even fit on our table. We were the only non-white people in here so maybe that's why she didn't think twice about accommodating us the first time around. After sitting for 5 minutes cramped in the table with my family, I got up & told the host that we were moving to another table because 8 people can not comfortably sit in a 6-person table. And she said "okay." That is all. No apologies for cramming us into a tiny table or making us look like fools in the middle of the restaurant. This place has a bunch of teenage girl employees that don't care for what they're doing. Simply just to be somewhere and feel slightly useful although the restaurant would do much better without them and their terrible "I don't care" attitudes.
We had a freak accident with our 9 year old upon entrance. In short, our 9 year old's toe was jammed & her nail was scraped off upon entering the doors of the restaurant. Accidents happen. We get it, but employees were damn near useless for any help on first aid or locating one when we had a 9 year old dripping with blood. The restaurant had zero first aid available in the establishment itself which is very odd. One worker responded, "we have bandaids." I thought to myself, "the child's foot is dripping with blood, you think band aids are enough?!" Lol. A worker (possibly a server) also followed it up with all the help they can offer by saying, "You can go to the Marina office and ask for first aid." I'm thinking to myself, "I've NEVER been to this lake/dock before. I don't know where the marina office is. Why don't you press a button on your phone/walkie talkie, call them and request first aid to come to the restaurant since your establishment doesn't have any????" I was pissed, but didn't bother responding because clearly, if I didn't get moving and looking for the marina office, nothing would have been done to help our kid in a timely manner. Anyway, businesses BY LAW must have first aid kits on site WITHIN their establishment in case of any emergencies. I had to scramble SEARCHING for the Marina office because none of the employees, especially the very busy hosts standing around, couldn't do it themselves or simply pick up a finger to call them.
The Marina office & the first aid that came to the restaurant were both great. Fast, efficient & communicated well. They acted with urgency & handled the situation the way it should have been. Joe was our first aid. A+!!!! Thank you again!!!!! Awesome people that know how to do their job!!!!
The managers of the restaurant were apologetic of the accident that happened to our 9 year old. They offered our family two free appetizers and a free meal & dessert for our 9 year old.
Aside from the accident we had, looking at the restaurant as a whole, in terms of service, food, and staff here, I am entirely unimpressed.
IN CONCLUSION:
- not worth the trouble
- mediocre food
- unprofessional staff (in the restaurant) although our server & the managers were friendly
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