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  • ZERO STARS. This is the WORST PLACE EVER. If you are injured, please do not bother to come here. I was treated so badly here that I also wrote a formal complaint to the office. I split my elbow open while on vacation in Las Vegas. I slipped at the pool at one of the resorts and wanted to get the nearest urgent care. Unfortunately this was the first place we found. As if I was not in an incredible amount of pain already, because my elbow was gashed open about 2-3 inches, the front desk receptionist made matters even worse. These people are by far, the RUDEST, most INCONSIDERATE, UN-PROFESSIONAL, and down-right MEAN people I've ever dealt with. Especially in a place of medical need, where people are already in pain and agony when they arrive, this is the worst treatment you could get when you walk in. I stood in a line just to even check in, while I held my elbow (dripping and gushing blood) with a wet pool towel holding it. There was NO SENSE OF URGENCY. Even though the receptionist could clearly see me holding my elbow that was profusely bleeding with a wet, already bloody pool towel. I asked her if there was anyway I could see the Dr. right away since I was losing blood quickly and feeling nauseous. Not even a little sympathy. "NO. You'll have to wait your turn" and she handed me a clipboard with papers to fill out. I looked around the room and no one else in there was in the severity of pain or immediate attention of a doctor. A couple people with coughs, the lady next to me had a welt on her hand, THAT'S IT. No one was bleeding or looked in pain. Long story short. After about 1 hour of waiting (maybe longer). I finally was put into a room to wait for the doctor. I waited another 20 mins for him to arrive. He came in told me I need about 3 stitches, as I had told the receptionist that that is what the EMT's at the hotel had told me. I was taken to another room to have the stitches done. Waiting another 30 mins. Finally the same doctor came in, gave me the stitches and told me to wait for the nurse to come back in. Waited another 45 mins. I sat there, holding my freshly sewn up elbow with a small guaze pad. All of the bloody utensils, guaze, and towels sat around me, while I waiting for the nurse. The nurse came in and told me to hold the guaze, and she wrapped tape around the guaze and told me I could finally leave. I STILL HAD DRIED BLOOD ON MY ARM and laying all around me on dirty and disgusting towels. She did not clean up my arm by wiping off the blood, left the bloody utensils and towels and walked out. I was utterly disgusting and so emotionally traumatized (and in a massive amount of pain), that I walked out (with blood still all over my arm) and left. I can't explain how angry, upset, frustrated I felt at that time. I felt as if I had been taken advantage of and treated in the worst possible way. PLEASE DO NOT GO HERE. =(
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