I have been using Cambridge for over a year now and for the price they do a very competent job generally. Prices are far better than most cleaners near the Desert Ridge area.
Mostly young kids staffing the front desk - usually quite helpful and friendly.
I recently had an issue after dropping off one of my favorite suits. When I got the pants back, I saw a large gash at the inner fastener and the pant was essentially ruined. I brought the pant back a few days later and filled out a claim form.
After about a week I checked back in and the manager said that the rip could not be fixed, and asked for the jacket as well - and that Cambridge would reimburse the cost of the suit.
I received a check for the full and fair amount I requested about a week later - no further questions asked.
I must say that the test of any business is not necessarily when things go right, but rather how they handle when things occasionally go wrong. From my view, even though Cambridge damaged my old suit... they took full responsibility, didn't quibble or haggle unreasonably as many cleaners usually do... and took care of me as a customer.
For that they have earned my trust and future business. Thank you.