Here's my theory, in 1985 this chain purchased there very first fax machine. Fast forward to the year 2015 and oh em gee! It's in the same spot. A 90's kid (25 yrs old) walks in and has no idea what he's doing (I'm talking about my self if you didn't catch it) bottom line it takes 20 min to go thru, assuming it goes thru the first time, if not ... another 20 min. And God forbid you don't know how to operate one of these Dinosaurs well then that's an extra 10-20 min cause no one's available to help you, maybe there service is better if you buy a pallet of of contruction paper