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| - ARE YOU KIDDING ME?! I called to get exact location of this particular Wendy's and a young girl by the name of Rebecca answered. I asked what side of the street.. north, south, etc.? Rebecca's response was. "I don't know." So I replied, "Can you ask someone?" I heard her in the background asking someone. Rebecca comes back with, "All I can tell you is we are in the Wal-Mart parking lot if that helps." I replied, "Um no because I don't know where Wal-Mart is, I am not familiar with the area." Rebecca apologized and told me that they are not good with directions. I heard her ask one person! So I said to her, "Are you telling me that every single person that works there cannot tell you which side of the street you are located and you are unable to help me?" Rebecca replied, "I'm sorry we don't know." I began to get truly upset Rebecca did not care to help me whatsoever and exclaimed, "Are you really telling me you can't help me?!" It gets better.... A snarky person by the name of Karen gets on the phone, I am assuming the manager, unsure how an idiot like Karen could even hold a title in management. By this time I am livid that Rebecca refused to be of any assistance and blew me off when I am trying to get to your place of business to spend money.... REALLY??? I have to fight so hard to come to an establishment to make your company money... REALLY???? Karen was no help as she said if I calm down she will tell me. JUST TELL ME YOU HORRIBLE EXCUSE OF A HUMAN BEING!!!!! I am pretty sure she was the one who told Rebecca that they were in the Wal-mart parking lot and that's all they can really say... Now you have an answer which would've avoided the whole situation to begin with? I let Karen know I will be calling corporate and her response was, "Good and I will tell them you are being rude!" Karen, had you provided the information requested in the first place instead of being a lazy piece of crap all would've been well. I would've made my way down there and spend the $100 (husband had a car full of soccer kids in his car behind me) at Wendy's vs. Carl's Jr. down the street. Poor customer service and I will make sure to avoid this Wendy's at all costs. Such a shame this location to give Wendy's such a poor reputation with me as I have always had great customer service at every Wendy's I have visited. I will think twice moving forward as the we got such great service from the ladies at Carl's Jr. even though there were 20 rambunctious boys with hungry bellies!!! Shame on you Karen and Rebecca! One star is giving way too much but no other choice is given on this site.
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