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  • Once again, the food tastes wonderful, best fish tacos anywhere. But the service is awful and the tables are usually dirty. The girls at the counter are slow and chatty and do not do an efficient quick job of service. The Gilbert and Germann location in Chandler is far better. I guess this continues to be my experience in Gilbert, everything is second rate to Chandler. Strange even the walmarts in gilbert are worse, they are out of stock or they do a tricks with their stock to make it harder price match it cetera. Another person with really high standards of service and cleanliness needs to open up a Rubios in Gilbert, this one would go out of business in a heartbeat. Another issue is there call ahead system. When I would call ahead and order food, expect the benefit that I receive is that I will not have to wait in line like everybody else. And if I do worst case scenario, my food will be ready when I get there. That's kind of the whole point of calling ahead. However when you call ahead to this Rubios, they are extremely slow in taking your order and often put you on hold, when you are there is no arrangement for people who phoned I had to pick up their food so you have to wait in line like everybody else. Again this is now the other franchises handle it and this is not how common sense dictates it should be. There are other major problem is seeding. Even though they run hundreds of people through there every 30 minutes, astonishingly, they only have enough seats for about 10 people to sit down. Any given time you see five to ten people holding food looking around wondering where they're going to sit. It's ridiculous. And yet they cannot even keep those 10 seats clean that they have.
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