I was a little apprehensive about coming to this location because of the previous review. However as soon as I called the store I received friendly customer service. I arrived at my appointment time and they were ready for me. I was greeted by Michael. The price I was quoted was what I was charged. They took the expected amount of time for an oil change and tire rotation, like an hour. Wi-Fi is a little spotty but other than that I had a favorable experience. And im a magnet for bad customer service experiences so i had to write a review when it's a good one. I also found out the staff had been changed. I would give this location a chance. Friendly and delivered as promised.