The staff definitely has a problem understanding English. I had a coupon for "free jalapeno thickburger with the purchase of ANY thickburger". I tried to order the basic thickburger and get the free jalapeno one, but the young latina girl could not comprehend and tried to charge me for a jalapeno thickburger. She finally called a female latina supervisor over who had little more grasp of English and said she could give me a senior discount which would make it less than the price of the BOGO jalapeno thickburger they charged me for. I gave up and settled for that. It wasn't worth the hassle. I will say I like their sausage and egg biscuits in the morning, and I've never had a problem getting that order correct.