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  • Is this the bank from hell or what? It should be called Bank of Hellmerica. We walked into this bank and it was fairly empty we were told to have a seat to replace a debit card but this turned into a nightmare for my girlfriend. We waited at least an hour for a replacement card as we watch a customer walk out crying for what we only guess maybe they were declined a mortgage or something but the young lady was in tears. Then the service agent that was suppose to help us was having a merry good time talking and laughing with someone he was helping instead for realizing there was someone waiting he continued on at this point my girlfriend head was going to explode. So finally the representative finish and it appeared that they were done but he went outside with her to carry on another conversation for another 5 minutes. At this point her head was growing at an enormous rate so she asked him if they were done and could he help her but his reply was that he had someone else to handle and it would be at least another 10 minutes. Overall the customer service is horrible and it odd because this particular bank charges a fee to deal with anyone that's human so you would think they would be more accustom to handling those people that are charged a fee to keep them working a little better. I told my girlfriend maybe it's time to switch her bank to one that respects a person who keep there money with them. Avoid this bank like the plague unless you have some free time to sit on their horrible red crushed velvet chairs.
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