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| - I work in retail management, and I'm always at this location, so what what I experienced today was completely crazy and out of character. Let's break it down:
When I walked in, I was greeted by a dude named Kentrell. Nice dude. And he was the only one helping customers. There were about 4-7 people behind the register talking to each other about how they didn't like the people that they worked with, and that they wanted to go and work for their old manager, who left and went to another company, and was also part of the group in the store (I'm paraphrasing, there were some ugly worlds used in there while they were talking),as well as a girl on register, also contributing to the conversation. I'm not sure if it's acceptable for your management to have a store full of associates and only one helping customers, but that's what I witnessed. All I heard throughout the entire time I was at the store, was cussing from this group. Mind you, a store full of customers, in a mall that has a bad shoplifting problem, each and every associate was talking to each other behind the register except one . Kentrell showed me some stuff that he knew Thought I'd like (which I ended up buying). I got in line, and proceeded while while the manager and a couple other people just stood by talking. It took the manager about 10 minutes to finish up his conversation enough to get on the register. The entire time he was at register he was talking to someone else, not the customer that he was serving. The lack of management skills and customer service skills this man had was mind boggling, and it showed throughout the store; be it the lack of customers being helped, the fact that he completely ignored everyone that was in line, and the type of language he and his group were using. I'm not ever sure that half the people behind the register were employees, because at one point they had hugged each other and half of them left the store.
Like I said, I'm always at this location. There is a girl that works there during the morning usually with awesome colored hair and glasses (can't remember her name, but girl you rock) and it was a completely different place when she was there. She was courteous, brought me many things to try on, and even let me know that this location was hiring. But with the kind of behavior I've seen today, I will be shopping at a different location.
From were I stand, Kentrell, and the nice girl with the crazy hair and glasses are the only saving grace in that store. I really hope the staff that was there today gets some kind of re training, because I've never seen such terrible service from a company that I shop at literally every other week. I would never want to be thePlease do better.
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