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| - Please DO NOT stay here, I urge you! This place is HORRIBLE. No lights in room. 3HRS+ wait for a TV tech. Staff that LIE.
WOW. Just, wow, I am astonished a popular hotel in a popular American city could be this horrible. I've stayed in hotels all around the world, the WORLD, the East and West coast of the US, Southern US, several South America locations, and the Caribbean/Islands and I can honesty say this is by far the worst hotel I have ever seen. You'd think with how much money they make from tours and the casino they could employee competent staff. Think again!
The staff really make this hotel an awful experience. I had to call the front desk at least 4x for problems with my room. I couldn't see anything in the bed/living area because I only found a bathroom light and a shadow dim light pointing downward on the wall. I have no visions problems, but I couldn't even read the phone buttons it was so dark. The woman at the front desk said that's just how they are designed, but house keeping told me the rooms are supposed to have lamps. YA THINK!? It took 45min to get the lamp so I sat there waiting to be able to unpack. I was told I couldn't be comped anything until I hassled and got the resort fee taken off ($25) when all I wanted was a $7 breakfast item in the morning. How does that make sense?! But sure, take the more expensive route.
Next, the TV doesn't work, after being wrongly transferred and stuck in a queue for 10min, I'm told twice a tech will be out "right away", and all be damned if it's not 3 hrs later and I'm writing this review waiting for that tech. The words I have for the West Gate cannot be written here. I am shaking with anger and frustration, I started crying on the phone because the staff refused to help me and all I wanted was to get a lamp and working TV so I could go out to get my first meal of the day after working 10hrs at a trade show.
UPDATE: I left and never get a working TV. It's weeks later and they didn't refund me the resort fee. I will be calling to complain.
Outside appearance
The grounds and foliage were neat. The lots were well lite with plenty of staff around.
Inside appearance
The hotel appears clean and polished, help desks and resources anywhere, although that apparently means nothing.
Parking
Parking is complementary, no paper to put in your window, just valet or self. Even on a fully booked night you could find first level parking.
Room
The room was clean, mine had pretty big floor space with a queen bed on a high up floor. The room was a connecting one and I could hear word for word the neighbors conversations. They charge you for bottled water, don't be a fool and drink it. There's a Keurig coffee maker for free use I believe. The view on some sides can be pretty dark so the lights won't bother you. There's a LG TV and Energy-Star fridge. There's little soaps and such, all in one shower and tub. Minor modern deco. Thick curtains for blocking the sun.
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