I'm new to the Hello Bristro craze however after my trip to this location it'll likely be my last.
I have gone to HB a handful of times, this being my first at this location. It was a Friday afternoon-November 11, around 4/5pm and the place wasn't too busy but it looked like I had just missed the rush with the place looking a mess.
When it came to order the dressing, I noticed the amount first poured wasn't as much as I'd like and asked for a little more extra. The employee poured way more than necessary. He was nice so maybe he isn't a salad eater or maybe he made a mistake. Also, while this went on I was distracted by another employee at the end of the line eating croutons.
In retrospect I should've asked for a new salad but I decided to try it. Needless to say I had to throw it away after a few bites. Nothing worse than throwing away your lunch while at work. I emailed HB about my experience and was contacted after then but when I tried calling back after minutes of ringing my call was eventually disconnected.
Ultimately I feel like this falls on management. Keeping a clean restaurant, proper training of employees, and enforcing safe food handling standards is the job of the manager. The employee, again, was kind and I sincerely feel like he didn't realize the amount was way too much. Training employees better on serving sizes would help this issue. As for the cleanliness and employees eating around food-it's up to the manager to correct these issues.
I like the idea of HB and would love to see these issues resolved (also not a fan of the ordering process, paying first seems to slow this down-also it always seems to be understaffed). I would love to return but until changes are made I'm going to spend my money elsewhere.