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  • I will NEVER choose to go to the Cleveland Clinic again. I went here to do physical therapy for a stiff neck. When I met with the doctor he literally had me look to the right and left and rate my level of pain on a scale from 1-10. Then handed me a print out of 2 exercises to do at home (that I probably could have found on Google) and sent me straight into the schedulers office to schedule a follow up visit. When I had called to make the initial appointment I was very clear about the fact that I wanted to be made aware of any and all charges up front. I verified with my insurance company that they were in fact considered an in-network provider and that I was covered for up to 20 visits. Cleveland Clinic however did not happen to mention they would bill the appointment as an "outpatient hospital visit" or that they charge an additional "facility fee". They billed my insurance company 1,233.00 for 2 physical therapy visits. Of course, my insurance company is saying that the amount the Cleveland Clinic charged exceeds the amount they will cover for this type of service so they will pay $500 and I'm responsible for the remaining $700 (again...for 2 visits!!!). No wonder the scheduler at the Cleveland Clinic kept calling me trying to get me to make more appointments with them. They were making $500-$600 per visit! Oh and side note... my neck is still sore. :/
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