| rev:text
| - I write this review with mixed feelings because it was an extremely bipolar experience.
Food: A
Service: F
I'll start with the food. The food was excellent. Very well executed simple dishes, yet with complex flavours.
Appetizers: empanadas, duck pupusas and 2 green salads.
Mains: octopus, squid and strip loin.
The only "complaint" I have regarding the food was some of portion sizes. The octopus was one small tentacle on a bean salad. It looked a little ridiculous on the plate. One of the green salads was about double the size of the other one with half the dressing. The squid was cooked to perfection with just enough seasoning and acidity.
The service on the other hand was horrendous. Once we were seated at 6:30, we were immediately served water and given the menus. After 30 minutes of trying to wave down the waiter who impressively managed to not look our way even once, we got up and intercepted him as he was leaving another table. At this point, the restaurant was about half full with 10 occupied tables and 3 servers. Our waiter did not tell us what the specials were and when we asked what the catch of the day was, he responded by saying "tuna" while pointing at the chalkboard. When my mother ordered the spicy chorizo he replied "you know that's a pizza" in a very condescending tone. The appetizers were brought out one at a time with 5 minutes between each dish. When we realized the 2nd salad was not going to make an appearance we asked the waiter who responded "you didn't order 2". All 4 of us said "yes, we did". After staring at us for a few seconds he responded "so would you like a 2nd salad?". At the same time, we asked for bread, to which he replied "you have to pay for the bread. Do you still want to order it?". The main dishes were served soon afterwards and we happily ate the delicious food. We were not aware that none of the main dishes came with any sides as the waiter did not explain this nor make the suggestion at time of order. But at this point, it was obvious that our waiter was not coming back to our table anytime soon so we decided not to order any. Not once did he check in or ask how our food was. He completely ignored our table. After we were done eating, another server came to clear our table and proceeded to drop some dirty cutlery on my boyfriend. Didn't offer him a napkin to clean his clothes off, just hastily said "sorry" under her breath and walked away. At this point, it is now about 8:00. 10 minutes later, I managed to get another server to get us a dessert menu as our waiter continues to ignore us. By 8:40, when it was clear that our dessert and coffee orders were not wanted, we actually had to get up and intercept the waiter again so we could get our bill. My father very generously left a 15% tip and that was received with an eye roll from our waiter. I hope the kitchen staff is part of the tip pool at the restaurant. I would like to add, it is impressive how well he managed to ignore our table considering the restaurant space is pretty small and his other tables were just steps away from ours.
I would like to give this establishment a better rating especially since the food was so on point, but dropping a few hundred dollars on a meal comes with a certain set of expectations and they were definitely not met on this occasion.
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