I was one of the original customers when this salon first opened and continue to highly recommend Super Star Tanning. Before you feel the need to leave a less than favorable review then maybe you should speak up! The owners take tremendous pride in their salon and want to do whatever it takes to make their customers happy and TAN! Why continue to use and pay for something that leaves you pale and unsatisfied? SPEAK UP! They ARE professionals and can offer suggestions to help you achieve your goal. Using a good lotion? Did you develop a good base tan? Tanning often enough? Maybe people don't realize that getting AND maintaining a nice golden tan takes commitment. As awesome as their level 1 beds are you can't expect to go in once a week and get the same results as their spectacular level 5 bed. That's why it's best to get an unlimited package- they're worth it, especially at Super Star's rates! If you use a quality lotion and go at least 3 times a week in a level 1 then you will be tan and satisfied! If that's not happening then by all means call them on it instead of "wasting" your money and trying to vindicate yourself by leaving a bogus and undeserving review.