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  • I went into this store today to order a chest of drawers and a tall boy which we had seen at the Structube store in Barrie. Btw the people in the Barrie store are courteous and helpful. The guy said they only had the chest of drawers and they couldn't order the tall boy, only the stores that had it in stock could supply us and we would have to pick it up. He did not offer to find out which stores had it available until I asked him to check it out. He did so, but seemed as if it was an imposition. He told me there was a unit at the Sherway Gardens store and I asked if he would phone to find out if there was a new boxed one, which there was. I reserved it. My husband then drove out to Sherway to pick it up and discovered after some searching there was no Structube at Sherway. I called the Yonge store and the girl confirmed that it was close to Sherway and said I should have checked the address before my husband went out there. I said I was given wrong information and asked for the address and phone number. My husband found the address and I went back into Structube to tell them that they should consider improving their service and give people the correct info. The guy denied saying it was at Sherway, he said I told you it was NEAR Sherway. My friend was with me all this time and heard the same thing I did....that it was AT Sherway. He was quite unapologetic and rude, and I will never, never go to that store again. I would never recommend the location. I had been in this store a few times previously as we were moving and I was looking for ideas for new furniture. I was never acknowledged with a nod, hello or how can I help. An absolute disgrace.
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