We stayed here during a cross country move and contacted this hotel when a nearby property left us high and dry and without any options for parking our moving van and car carrier. This, after confirmation had been received when reservations were made several weeks prior to our arrival that the other hotel - the Hilton Garden Inn in Old Town Scottsdale - could accommodate our vehicles.
Josh, at the front desk of the Holiday Inn was wonderful over the phone, when I called in a panic looking for a place to park our van and car carrier and for two rooms at the last minute as it was already late afternoon in Scottsdale.
Upon arrival, Josh was professional and courteous and a joy to deal with which was refreshing after having the exact opposite experience with the Hilton Garden Inn in Old Town where the front desk manager, Theresa, was not helpful at all.
I have traveled a lot and must say that the Holiday Inn Express Hotel and Suites offered all that I needed and wanted. The location was perfect, the lobby and hallways were spotless and the rooms were nicely decorated. There was a separate living area with double glass doors to create privacy between this area and the sleeping area. The beds and pillows were comfortable and the room had a nice vanity area and shower water pressure that was far better than most.
The lobby offered 24 hour coffee which at the end of a very busy day was a Godsend. In addition, there was a nice snack area with free beverages from 5-7 on the evening we stayed.
More importantly, there was a place on the street adjacent to the hotel where we were able to park our moving van and car carrier. Josh told us that many times similar accommodations work for semis needing a place to stay for the night and park their rig. And again Josh came through, giving us two rooms where we could look out our window to make sure the van and car carrier were safe...and they were!
All in all I give this hotel (and Josh) an A+ and this hotel will be my first choice next time I am in Scottsdale.