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  • Shattered my iPhone 5s screen. Not fun. Came to Apple Exchange based off yelp reviews. Price: new iPhone 5s screen is $49. Labor for this service is $50. So with the yelp deal I ended up paying $93 total including tax for a new phone screen. The service I received was less than excellent. The first time I came in, dropped it off and they said to come back in 45 minutes and it will be all good. I came back in 45 minutes and had to wait another 10 minutes for it to finish. He brings it out to me and the front facing camera isn't working (and it was working perfectly fine albeit the cracked screen when I dropped it off). No worries, he said, they will fix it, so I have to come back before they close at 3. Alright. Come back to get my phone, this is the 3rd time I've been there that day, everything looks fine and I have places to be so I leave. Then I start texting and realize the "p"on my keyboard isn't working. There's a thin line on the right side of my phone and basically the right edge of my phone screen is a dead zone. I called them before they close Saturday and they say bring it in Monday for us to fix since we are closed tomorrow, and it's covered under the warranty. Alright, fine. So I come back in Monday and drop off the phone. 4th time here. They say it will take 45min to an hour to fix so I go to the gym down the street in the meantime. Come back for my 5th time in 3 days and it's finally fixed and working properly. Now my phone is working great but the process to get here was less than smooth. Thankfully I live close so it wasn't the biggest hassle/inconvenience ever. I'm just not very impressed with the service I got.
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