| rev:text
| - The food here is absolutely amazing. The service, however, is DREADFUL if you're non-Vietnamese speaking.
My boyfriend and I live in the complex of houses right behind this place, so we go here often. Every time we've gone, the service has been terribly slow. There is a male waiter there who barely speaks any English, and we can tell he is hesitant to talk to us because he can't understand 75% of what we're saying. He will often sit at one of the tables watching TV without bothering to help us.
They frequently mess up our orders, as well. We usually order the spring rolls and ask for NO MINT. I'd say we've probably ordered this appetizer roughly 7 times, and they've only remembered to take the mint out twice. The aforementioned male waiter there didn't understand us at all when we tried to explain we didn't want any mint leaves in our spring rolls. I also asked him where the bathrooms were once. He had no idea what I was saying. You'd think he'd at least learn the word "bathroom", it's a pretty important word.
When they take our drink orders, we usually just ask for water. They've never actually gotten the water for us on the first try, we have to wait for someone to walk by and ask, "Can we have our water now?" before they bother getting it for us.
Ordering for pickup has been an unpleasant experience, as well. We often order the lemon-grass chicken dinner and it's supposed to come with rice and a small soup. Twice we ordered this for pickup and when we got home, there was no soup. Finally the third time we ordered this meal for pickup, I checked the take-out bag in advance. Sure enough, there was no soup. I said, "Excuse me, but doesn't this meal come with soup?" and the girl working there asked, "You want soup?" as if I was making a special request. It's like...yeah, I want the soup, it's supposed to COME with my meal.
Of course, I've noticed Vietnamese families walk in and they get great service. The wait staff will stand there for several minutes talking and laughing with them. I understand it's natural to seek kinship with people who speak your native tongue, but this establishment isn't located in a predominantly Vietnamese-speaking area. In fact I'd say most people in this area are white or Hispanic. It's just downright rude to show natural favoritism towards one group or another. It's especially annoying because I've been coming here at least twice a week since they opened and they still act like I'm a complete stranger every time I come in. Come on Rainbow Pho, do all white people really all look the same to you?
The only reason we tolerate the crap service is because the food is just so good. Their lemon grass chicken and peppered beef dinners are to die for. Their pho is so-so, but with enough added chili sauce it's also extremely good. Their chicken curry soup is also amazing. I'm deeply saddened that their food is so mind numbingly great but their service is so terribly bad. I almost wish the food was sub-par so I had an excuse to stop coming here.
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