My husband called this place about a week ago when I was trapped in my garage and I couldn't get out to go to work. I talk with someone in the office and they said they would have a technician out between 12 and 3 so I waited and waited and waited and nobody ever showed up! I was already late for work so I went ahead and placed another call to a highly top rated garage door company on here and they made it out to me within 30 minutes and had me up and running within one hour tops! These people never even called me to tell me they were going to be late or anything. They just simply forgot about me! I mean how bad can you be to actually forget about a customer!! I never got a call to this day. It looks as though they've dropped the ball other times with other customers as well. This place is horrible don't even waste your time. Unless you have a lot of time to waste! 1 star is too much!!!